Returns & Refunds
At Collette Boutique, we uphold our commitment to resolving any defects or errors on our part by providing a replacement at no additional cost to our valued customers. Returns resulting from user errors, such as mistakes in size, design, or color selection, are generally not accepted. Customers seeking to return items are responsible for covering the return shipping cost and may choose their preferred shipping carrier. Once shipped, kindly share the tracking information with us. Upon tracking the delivered order, we will initiate the refund process. We exclusively accept returns in cases where we dispatch the incorrect product/design/color/size, or in instances of manufacturing defects or damage during production.
For assistance, please contact us at [email protected], attaching photos of the received product, including detailed shots. This information assists us in investigating replacements and preventing future errors. Our dedicated customer service team will evaluate your claim, and upon approval, we will dispatch a replacement without any charge. For other inquiries, reach out to us at [email protected]. In the event of an approved claim, we will provide a return address, and customers are responsible for return and exchange shipping costs. Please allow 3-5 business days after receiving your return for the refund to be processed. Unauthorized returns or items that are washed, worn, or damaged are ineligible for a refund or replacement.
Late or Missing Refunds (if applicable)
If you have not received your refund, check your bank account and contact your credit card company. The refund may take some time to be officially posted. If issues persist, contact your bank. If a refund is still pending, please email us at [email protected].
Sale Items (if applicable)
Refunds are applicable only to regular-priced items; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We replace items solely in the case of defects or damage. To initiate an exchange, email us at [email protected]. If approved, we will provide a return address.
Gifts
If the item was designated as a gift, you will receive a gift credit upon return. If the item was not marked as a gift, a refund will be issued to the original gift giver.
CONTACT US
Address: 2937 Detroit Ave, Cleveland, OH 44113
Phone: +1 205-341-8968
Email: [email protected]