1.What shipping carriers do you use?
We use USPS for domestic delivery. If you need expedited shipping, just message us. When available, we can adjust your order to accommodate fees for a shipping upgrade.
2.Where is my order shipped from?
All items are shipped from the US. Items are shipped from our location in Ohio, as well as from our warehouse locations within other areas of the United States.
3.Is there a way to be notified when certain products are restocked?
Yes! If a product is out of stock in your desired size you will see a green “notify me” tab on the left side of the screen. Click it and you may enter your email address to be notified if that item in that size becomes available again. You can also call our store to be added to a call list to receive a phone call! Also a great way to stay in the know about new arrivals and restocks is to become a fan on our Facebook page and follow us on Instagram.
4.Can you deliver to a PO Box?
Yes we do ship to PO Boxes via standard shipping, NOT express shipping.
We do not ship to APO/FPO or DPO addresses.
5.Will I be charged a customs tax?
Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.
6.Are there any coupons or promo codes I can use?
Sign up for our email newsletter and keep an eye out on our homepage as we are always featuring awesome campaigns, some of which do have coupon codes.
You can also check our homepage for the latest deals!
7.I didn’t receive my order/shipping confirmation email
You should receive an order confirmation email within a few minutes of placing your order, and a shipping confirmation email within 2-3 business days after being processed. The exceptions are orders placed during a weekend, which may not ship until the following Monday.
If you don’t receive either email within those timeframes:
Start by checking your spam folder.
If you use multiple email addresses, make sure you’re checking the right inbox.
Still nothing? Drop us a message via our official email address: [email protected] and let us know and we’ll look into it for you.
8.There is something missing/ defective/ not what I ordered. What should I do?
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact us and raise a return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 30 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email [email protected] for assistance.)
9.What do I do if my tracking says my order has been delivered and I have not received my package?
Oh no! Please CONTACT US within 30 days of the delivery date so we can investigate further.
10. Refund times and procedures
After we have received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (COD, Credit Card, PayPal where available), the refund procedure will start within 7-21 days from when we were informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.